CUSTOMER PROTECTION

Effective date: 1st November 2023

  1. Introduction to Trade Security

Welcome to Ship Hangar, where we prioritize the security and integrity of all transactions. Recognizing the risks inherent in digital content trading, we have implemented robust measures to combat scams and fraudulent activities. Our commitment is to provide a safe, reliable platform for buying and selling digital goods, ensuring a secure environment for all our users.

  1. Buyer Protection Measures

At Ship Hangar, every transaction is handled with the utmost care to protect our buyers. We guarantee the authenticity and timely delivery of products. Our process includes:

  • Comprehensive seller vetting.
  • Secure payment processing.
  • Verification of product authenticity.
  • Reliable delivery tracking. These steps ensure that buyers receive exactly what they’ve purchased, free from scams or misrepresentation.
  1. Seller Protection Measures

Sellers on Ship Hangar enjoy a secure platform to conduct their business. We employ stringent measures to safeguard sellers against scams and fraudulent payments. Our seller protection program includes:

  • Buyer authentication and security checks.
  • Secure escrow services for transaction processing.
  • Support in resolving post-sale disputes.
  • Legal compliance guidance to ensure safe trading practices.
  1. Guarantee and Assurance

Ship Hangar provides a comprehensive guarantee for all transactions. Should a product not be delivered as described, or if any issue arises with the authenticity or receipt of the item, you may contact us within 30 days. Beyond this period, we remain committed to resolving any unforeseen issues, ensuring customer satisfaction and trade security.

  1. Legal Compliance and Enforcement

We strictly adhere to legal standards in digital trading and cooperate fully with law enforcement agencies. Ship Hangar has a zero-tolerance policy towards illegal activities on our platform. Any attempts to defraud or scam either Ship Hangar or its users will be met with legal action to the fullest extent of the law. We appreciate your support in maintaining a fair and secure trading environment.

  1. Escrow and Transaction Security

Ship Hangar employs an escrow system for all transactions, ensuring both buyers and sellers are protected. Funds and digital goods are securely held until all parties fulfill their obligations. This system guarantees secure transfer and delivery, safeguarding against unauthorized transactions and data breaches. Our transaction process is designed to meet the highest security standards, providing confidence and peace of mind in every trade.

  1. Customer Support and Dispute Resolution

Our dedicated customer support team is available to assist with any trade-related inquiries or disputes. We aim to provide timely and fair resolutions, ensuring that both buyers and sellers are satisfied with the outcome. In the event of a dispute, we follow a structured process to review, mediate, and resolve issues efficiently and justly.

  1. Ongoing Monitoring and Improvements

We are committed to constantly monitoring our trading platform for potential risks and taking proactive steps to enhance our security measures. Feedback from our community is invaluable in this process. We encourage our users to share their experiences and suggestions to help us improve and evolve our trade security practices.

  1. Concluding Statement

Thank you for choosing Ship Hangar. Our goal is to provide a secure and reliable platform for digital trading. We are dedicated to upholding the highest standards of trade security, ensuring that you can buy and sell with confidence and security.